Prospect House are the first Vets in Wales to gain this Royal College of Veterinary Surgeons award and we scored enough points in all the different areas to gain outstanding!
The inspector said :
The practice was started over 30 years ago by two of the current partners, with many of the team members having worked here, if not from the start but for a reasonable number of those years. This has provided great continuity for the team, for the local community and for the development of the practice.
The high quality of clinical work and care provided is of the first order, all the staff involved taking great pride in what the practice stands for but are still keen to keep developing.
The level of teamwork from all areas of the staff was excellent which allowed the short open surgeries first thing in the morning to run very successfully – the reception team are all communicating well and patiently with both the clients, many of whom were on first name terms, and the clinical team.
The clinical team are also supporting each other so that case continuity was maintained where needed whilst inpatient care continuity was also maintained, particularly with the transfer of information relating to the Vets Now patients seen at this clinic overnight.
A further demonstration of the willingness of the team to work together and support each other was the apparent ease with which a new computer system was introduced and the enthusiasm all the staff showed towards this big change.
The enthusiasm to use the system to the full by all the team is a credit to them. ????????????
We are delighted.
ALL staff very knowledgeable,caring and compassionate.
They go above and beyond on a daily basis. We are VERY fortunate to have such an amazing practice on our doorstep. Thank you x
We are now a CAT Friendly Practice and are accredited with the International Society of Feline Medicine
Where your cat may be anxious in the communal waiting room; please tell the receptionist on arrival and they can sit quietly in Room 3.
If full, the nurse will arrange for your cat to wait in a quiet place.
We offer cat only appointments 2.30 to 3.30 on Wednesday afternoons (dog emergencies excluded).
We use cat pheromones for calming, separate hospitalisation areas, special feeding approaches etc to make our practice feline friendly – only the best for your cats!