Only Vets in the area with staff on site 24/7

General Data Protection Regulation (May 2018)
Prospect House Veterinary Clinic Privacy Policy:

Dear Valued Client,

To provide healthcare for your animals, we must enter into a contract with you, and we therefore need your personal details for registration.

These details include your full name, address and contact details. We may use these details to contact you about your pet’s health, laboratory results, administration/accounting matters, reminders for appointments and vaccinations and for repeat medications. We may also send you news and updates within our veterinary services via email.

On occasion, we will also need to pass on these details to register your animal’s chip on a database for reunification, to activate a Petplan insurance or to apply for funding towards services from an animal charity.

When you register or at any time in the future, please inform our staff to exclude you from emails or SMS messages if you do not want to receive any of the above information. You can also click ‘unsubscribe’ from emails that you receive from us.

This data is kept securely on our password-protected database and will not be shared outside the practice. When an animal is to be referred to a specialist centre, or if another practice requests any records, we must have consent from the client to share this personal data.

Where we have financial information for the Pet Health Club or for insurance claims, the data is securely stored and shredded within 3 months of collection.

You may access your personal data at any time on request to the Data Protection Officer D P Harlow at or write to us at Prospect House Veterinary Clinic, 110 Abergele Road Colwyn Bay LL29 7PS stating your full name and contact details.

You may also ask us to amend or erase your data. Under GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

Occasionally we will seek your permission to use photographs of your pet on our own Social Media platforms. If you then wish these to be removed, please contact us as above.

We are required under UK tax law to keep your personal data (name, address and contact details) for a minimum of 6 years. Generally, such personal data is likely to be retained on the practice management system after this time, but will rarely be accessed.

A copy of the clinical records, laboratory results or recorded diagnostic images can be made available to the client on request.

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