I had to find you to just tell you how thankful I am of how you treated my parents when they lost their beloved dog Oliver whilst on holiday.
Oliver was my mum’s best friend of 14 years. He was the perfect dog. He was always in good health, he stayed with us as long as he could.
But he was tired… it was time to let him go.
What could be worse than your dog having to be put to sleep 100s of miles from home….. well it couldn’t have been better.
The nurses saw my dad struggling with Oliver… he was a very big boy. They came back even though they were leaving and helped him with a stretcher.
The vet was just amazing…. they had all the time they needed. They even put some of his fur in two key rings. The price was as normal, no extra costs.
That was good enough….but on returning over a week later there was a card waiting with seeds and a poem. From start to finish the service was just the best. You don’t get these things from your usual vets.
Thank you so so much for making a very difficult time for my family just that much better.
Cleo had a long and happy life and for that we are grateful. We all miss her but will also miss being part of the very special Prospect House Community.
Being part of your wonderful vet practice is something that we will always treasure
Absolute super stars the vet I saw with my supermac snow gecko was wonderful sadly Booboo wasn’t going to make it but the vet was so compassion didn’t rush us and made the experience of losing a loved pet so much more manageable …
So much genuine care and as I said compassion I highly recommend (I travelled from Rhyl )
This is Kim, my 12 year old Jack Russell and best pal, full of beans and raring to go. In April 2014 she had a life expectancy of 4-6 weeks. She’s now been declared in full remission from canine lymphoma following chemotherapy treatment at Prospect House.
The professionalism, care and support of Peter Harlow and the entire team have been simply extraordinary. Kim agrees.
The staff & Care at the Colwyn Bay one, is amazing !!!!! My puppy needed an emergency op, and they were fab with him and me as I was a wreck .
Cannot praise them enough, just keep up the amazing work you do !!!!!!
Thank you for looking after Sali when she was so poorly. Everyone was so kind to her-and to us – it is lovely to have such a wonderful team to rely on in a crisis.
She is now eating everything in sight!
I have been a customer of Prospect House for over ten years, and the Veterinary Staff and Nurses have provided a service second to none.
They have been sympathetic to our needs in times of trauma and always attentive to the needs of our pets when things are not quite as they should be.
There is an aura of calmness when you walk into the premises and an air of efficiency even when they are inundated with clients! This is very welcoming.
For Prospect House and Vets Now teams. Excellent medical care. Fabulous staff -very professional and nothing was too much trouble.
I would be very happy if the NHS was as good !
A big thank you for looking after Daisy.
After major surgery we were reassured when the night staff rang and as we approach Christmas, Daisy at 14 years is still with us enjoying life to the full
Thank you for your professionalism, compassion and respect with regards to the care given to my beloved pet “Bess”
Got my 2 dogs neutered a few years back and they were abserloutly amazing, passionate and very well knowledged in their jobs.
My dogs loved going for their checkups! I recommend anybody to come here x